Remote Scheduling & Booking Specialist

Australian Taxation Office; Australia; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

Australian Taxation Office is seeking a detail-oriented Booking Services Coordinator to manage inquiries, gather customer needs, and coordinate booking details. You will verify information, provide confirmations, and support customers throughout the booking process.

Candidates should be organized, with strong communication skills and the ability to research options online. Remote environment and flexible scheduling are highlighted as part of the role, with opportunities for training and ongoing

Qualifications

• Strong communication skills are essential for clear interactions with customers and providers.
• Excellent organization helps manage multiple bookings and documentation.
• Attention to detail ensures accurate gathering of preferences and confirmations.
• Customer-focused attitude drives positive customer experiences throughout the process.
• Comfortable researching information online to verify options and availability.

Responsibilities

• Respond to booking inquiries and gather customer needs and preferences.
• Research available options and coordinate booking details.
• Verify customer and reservation information and provide confirmations.
• Assist with booking updates and changes and communicate with providers as needed.
• Maintain accurate booking records and follow up on outstanding information.
• Provide professional support throughout the booking process.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused attitude

Online information research

Basic computer proficiency

Learn booking systems

Time management

Reliable and self-motivated

Customer service experience

Job description

Australian Taxation Office is seeking a detail-oriented Booking Services Coordinator to manage inquiries, gather customer needs, and coordinate booking details. You will verify information, provide confirmations, and support customers throughout the booking process.

Candidates should be organized, with strong communication skills and the ability to research options online. Remote environment and flexible scheduling are highlighted as part of the role, with opportunities for training and ongoing