Remote Booking Services Coordinator | Flexible Hours

Northern Trust; Sydney; Remote; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Customer-Focused Role

Job summary

Northern Trust in Sydney is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear communication, and accurate information handling, with remote work options and flexible scheduling.

You will respond to inquiries, gather needs, verify information, and maintain records to ensure a smooth booking process.

Qualifications

• Excellent communication and customer service abilities.
• Strong organizational skills with eye for detail.
• Customer-focused attitude and reliable work ethic.
• Comfortable researching information online.
• Proficient with computers and basic software.
• Willing to learn booking systems quickly.
• Strong time-management and multitasking skills.
• Reliable and self-motivated.
• Previous booking or customer-service experience is helpful (not required).

Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Skills

Communication

Organization

Attention to detail

Customer focus

Online research

Computer skills

Learn booking systems

Time management

Reliability

Customer service experience (helpful)

Job description

Northern Trust in Sydney is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear communication, and accurate information handling, with remote work options and flexible scheduling.

You will respond to inquiries, gather needs, verify information, and maintain records to ensure a smooth booking process.