Remote SaaS Support Specialist (Non-Voice)

Jtccs Careers; Sydney; Remote; AUD 15,000 - 19,000; Full time

Job summary

Jtccs Careers is seeking a SaaS Customer Support Specialist – Non-Voice for a fully remote, full-time role. You will handle email, live chat, and support tickets, assisting customers with software features and account settings, troubleshooting basic issues, and coordinating with internal teams as needed.

Ideal candidates have at least 1 year in customer service or SaaS support, strong written English, and the ability to work independently from a remote setting.

Qualifications

• Minimum 1 year of experience in customer service or SaaS support.
• Experience with SaaS platforms or web apps is a plus.
• Strong written English communication and organization skills.

Responsibilities

• Respond to customer inquiries through email, live chat, and tickets.
• Assist customers with software features, account settings, and basic troubleshooting.
• Investigate issues and provide clear, actionable solutions.
• Guide customers through software processes and features.
• Provide easy-to-understand written instructions.
• Escalate technical concerns to internal teams when necessary.
• Follow up on unresolved tickets and maintain accurate records.

Skills

Written English

Customer service

Problem solving

Remote work

Multi-tasking

Tools

CRM systems

Ticketing systems

Google Workspace

Microsoft Office

Job description

Jtccs Careers is seeking a SaaS Customer Support Specialist – Non-Voice for a fully remote, full-time role. You will handle email, live chat, and support tickets, assisting customers with software features and account settings, troubleshooting basic issues, and coordinating with internal teams as needed.

Ideal candidates have at least 1 year in customer service or SaaS support, strong written English, and the ability to work independently from a remote setting.