Remote Client Support & Scheduling Coordinator

Next Stop Travel; Newcastle City Council; Remote; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients, organize service arrangements, and coordinate scheduling in a flexible remote setting. You will manage inquiries via email, phone, and online platforms, present suitable options, and ensure accurate records within internal systems.

Ideal candidates are detail-oriented, able to work independently, and comfortable using digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication

Independent work

Tools

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients, organize service arrangements, and coordinate scheduling in a flexible remote setting. You will manage inquiries via email, phone, and online platforms, present suitable options, and ensure accurate records within internal systems.

Ideal candidates are detail-oriented, able to work independently, and comfortable using digital tools.