Customer Support Representative (Remote)

Proprofitworld; City of Melbourne; Remote; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Total Flexibility

Professional Orientation

Skill Development

Job summary

Proprofitworld is seeking an entry-level, fully remote Customer Support Representative to join a global team. You will handle basic inquiries, log user interactions, and support users with account navigation and online registration.

The role offers 100% remote work with flexible scheduling and onboarding for new teammates. The position emphasizes organized individuals entering the digital support sector, with training provided and opportunities to develop skills in customer relations and data

Qualifications

• Strong written communication and basic proficiency with office software (Excel, Google Workspace).
• Must be at least 18 years old.
• Reliable internet connection and access to a secure computer.

Responsibilities

• Respond to incoming digital communications and guide users to platform resources.
• Document and log customer inquiries, feedback, and support tickets in the internal database.
• Assist users with basic account navigation and online registration processes.
• Maintain accuracy and quality metrics in all digital reporting and communications.

Skills

Written communication

Attention to detail

Data logging

Tools

Excel

Google Workspace

Job description

Customer Support Representative (Remote)

An international digital services and consulting organization is currently seeking a remote Customer Support Representative to join our growing global team. In this entry-level position, you will be responsible for handling basic customer inquiries, logging user communication data, and coordinating information workflows. This role is fully remote and offers complete schedule flexibility, making it ideal for organized individuals looking to enter the digital support sector.

Key Responsibilities

• Respond to incoming digital communication and guide users to appropriate platform resources.
• Document and log customer inquiries, feedback, and support tickets in our internal database.
• Assist users with basic account navigation and online registration processes.
• Maintain accuracy and quality standard metrics in all digital reporting and communications.

Requirements

• Must be at least 18 years of age.
• Reliable internet connection and access to a secure computer or laptop.
• Strong written communication skills and basic proficiency in office software (Excel, Google Workspace).
• Attention to detail; a comprehensive onboarding orientation will be provided to all new team members.

Benefits and Perks

• Total Flexibility: Work 100% remotely with a task and shift management structure that adapts to your personal schedule.
• Professional Orientation: Full access to digital training modules, communication guides, and clear project parameters.
• Skill Development: Gain practical, hands-on experience in modern corporate customer relations and data logging systems.