Remote Reservations Specialist – Hospitality & Revenue

Bloom Hearing Specialists Anz; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Holiday Rental Specialists is seeking a Reservations Agent to manage enquiries and bookings remotely. You will assist guests in finding ideal holiday accommodations, convert inquiries into confirmed bookings, and maintain accurate reservation records while delivering high-quality customer service.

The role supports revenue management tasks and requires flexibility to work Thursday to Monday, 9am–5pm NSW time, within a remote, fast-paced team.

Qualifications

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment.

Responsibilities

• Managing reservation enquiries and bookings across phone, email and other communication channels.
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties.
• Providing clear, timely and friendly communication throughout the booking process.
• Processing payments, managing booking changes and maintaining accurate reservation records.
• Handling guest questions and resolving booking issues with professionalism and sound judgement.

Skills

Reservations experience

Customer service

Hospitality

Communication skills

Job description

Holiday Rental Specialists is seeking a Reservations Agent to manage enquiries and bookings remotely. You will assist guests in finding ideal holiday accommodations, convert inquiries into confirmed bookings, and maintain accurate reservation records while delivering high-quality customer service.

The role supports revenue management tasks and requires flexibility to work Thursday to Monday, 9am–5pm NSW time, within a remote, fast-paced team.