Remote Reservations Specialist – Hospitality & Booking

The Star Ent Group; Sydney; Remote; AUD 33.000 - 39.000; Vollzeit

Benefits dieser Stelle

Remote working

Flexible scheduling

Zusammenfassung

Holiday Rental Specialists is seeking a Reservations Agent for a remote role managing enquiries and bookings across phone, email, and other channels. You'll turn enquiries into confirmed bookings, recommend suitable properties, and maintain accurate reservation records while delivering friendly, proactive service.

You'll collaborate with property management, guest services, and operations to ensure a seamless guest journey, resolve issues, and contribute to improved processes.

Qualifikationen

• Experience in reservations, customer service, travel, hospitality or similar fast-paced environment.
• Strong communication skills and a genuine passion for delivering excellent customer service.
• A proactive, solutions-focused approach and the confidence to manage guest enquiries independently.
• Excellent attention to detail, organisation and the ability to manage competing priorities.

Aufgaben

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Assisting with revenue management tasks to optimize prices across our portfolio

Kenntnisse

Reservations experience

Customer service

Communication

Proactive

Attention to detail

Computer systems

Commercial mindset

Collaborative

Flexibility

Tools

Booking systems

CRM systems

Payment processing

Jobbeschreibung

Holiday Rental Specialists is seeking a Reservations Agent for a remote role managing enquiries and bookings across phone, email, and other channels. You'll turn enquiries into confirmed bookings, recommend suitable properties, and maintain accurate reservation records while delivering friendly, proactive service.

You'll collaborate with property management, guest services, and operations to ensure a seamless guest journey, resolve issues, and contribute to improved processes.