Remote Reservations Specialist – Holiday Stays

MedRecruit Limited; Brisbane; Remote; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Remote work opportunities

Flexible hours

EAP and employee perks

Job summary

Holiday Rental Specialists is a leading property management and short-term rental business across Australia, delivering exceptional guest experiences for property owners and guests alike. This remote Reservations Agent role focuses on handling enquiries from first contact to booking confirmation, with duties spanning payments, changes, and direct guest communications.

You’ll support revenue tasks and collaborate with the wider team to ensure accurate bookings and a superior guest journey, while

Qualifications

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment.
• Strong communication skills and a genuine passion for delivering excellent customer service.
• A proactive, solutions-focused approach and the confidence to manage guest enquiries independently.
• Excellent attention to detail, organisation and the ability to manage competing priorities.
• Confidence using computer systems and the ability to learn new platforms quickly.
• A commercial mindset, with an understanding of the importance of converting enquiries into bookings and a proactive approach to bringing in new business.
• A collaborative approach and willingness to support the wider team when needed.
• Flexibility to work rostered shifts, which may include weekends and public holidays, in line with business requirements.

Responsibilities

• Manage reservation enquiries and bookings across phone, email, and other channels.
• Convert enquiries into bookings by understanding guest needs and recommending suitable properties.
• Provide clear, timely, and friendly communication throughout the booking process.
• Process payments, manage booking changes, and maintain accurate reservation records.
• Handle guest questions and resolve booking issues with professionalism and sound judgement.
• Build a strong understanding of our property portfolio, booking systems and reservation processes.
• Work closely with property management, guest services and operations teams to support a seamless guest experience.
• Identify opportunities to improve the reservations process and contribute to team performance.
• Support the team through peak periods with responsiveness and attention to detail.
• Help increase direct bookings by building relationships with corporate travel agents.
• Assist with revenue management tasks to optimize prices across our portfolio.

Skills

Reservations experience

Customer service

Proactive mindset

Attention to detail

Tech-savvy

Commercial mindset

Team player

Shift flexibility

Tools

Booking systems

Job description

Holiday Rental Specialists is a leading property management and short-term rental business across Australia, delivering exceptional guest experiences for property owners and guests alike. This remote Reservations Agent role focuses on handling enquiries from first contact to booking confirmation, with duties spanning payments, changes, and direct guest communications.

You’ll support revenue tasks and collaborate with the wider team to ensure accurate bookings and a superior guest journey, while