Remote Reservations Agent — Holiday Rentals

Vet Finders; Coffs Harbour; Remote; AUD 52,000 - 70,000; Full time

Job summary

Holiday Rental Specialists is seeking a Reservations Agent to join our remote team. You’ll handle enquiry to booking conversions, respond promptly across phone, email and other channels, and help guests find their ideal stays while maintaining high service standards.

In this role you’ll support revenue tasks during peak periods, collaborate with property management and guest services, and contribute to a seamless guest journey with accurate reservations and timely payments.

Qualifications

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment.
• Strong communication skills and a genuine passion for delivering excellent customer service.
• A proactive, solutions-focused approach and the confidence to manage guest inquiries.

Responsibilities

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Helping to increase the number of direct bookings by building relationships with corporate travel agents
• Assist with revenue management tasks to optimize prices across our portfolio

Skills

Reservations

Customer service

Travel

Hospitality

Job description

Holiday Rental Specialists is seeking a Reservations Agent to join our remote team. You’ll handle enquiry to booking conversions, respond promptly across phone, email and other channels, and help guests find their ideal stays while maintaining high service standards.

In this role you’ll support revenue tasks during peak periods, collaborate with property management and guest services, and contribute to a seamless guest journey with accurate reservations and timely payments.