Remote Reservation Support Specialist | Flexible Scheduling

Department of Education & Training, Victoria; Melbourne; Remote; AUD 32,000 - 41,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

The Department of Education & Training, Victoria is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role requires attention to detail, strong communication, and the ability to research information accurately.

You will respond to inquiries, gather customer preferences, coordinate reservations, review details for accuracy, provide confirmations, and maintain orderly reservation records while offering

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Basic computer skills

Online research

Reservation systems

Dependability

Time management

Reservation experience

Job description

The Department of Education & Training, Victoria is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role requires attention to detail, strong communication, and the ability to research information accurately.

You will respond to inquiries, gather customer preferences, coordinate reservations, review details for accuracy, provide confirmations, and maintain orderly reservation records while offering