Employment Pathways Broker: Partnerships & Reintegration

Department of Justice and Community Safety VIC; Melbourne; Presencial; AUD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Department Of Justice And Community Safety Vic is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes professional customer service and accuracy.

The ideal candidate will be organized, able to research information, and comfortable using reservation systems remotely. Prior reservation experience is helpful but not required.

Formación

• Strong customer-service skills and attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency and ability to learn reservation systems.

Responsabilidades

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Conocimientos

Customer service

Attention to detail

Written communication

Verbal communication

Organization

Computer literacy

Research online

Learn reservation systems

Time management

Reservation experience (helpful)

Descripción del empleo

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Reservation Support Agent – Remote

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Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required