Remote Reservation Specialist | Flexible Hours

Cresta; Gladstone Regional; À distance; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Résumé du poste

Cresta is seeking a Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support across multiple channels, ensuring accurate information and timely responses.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service, with strong written and verbal communication and the ability to learn reservation systems quickly.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsabilités

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Connaissances

Strong customer-service skills

Excellent attention to detail

Good written and verbal communication

Strong organization

Basic computer proficiency

Comfortable researching online

Ability to learn reservation systems

Dependable and self-motivated

Strong time-management skills

Previous reservation experience is not

Description du poste

Cresta is seeking a Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support across multiple channels, ensuring accurate information and timely responses.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service, with strong written and verbal communication and the ability to learn reservation systems quickly.