Remote Renewal Specialist SaaS FinOps Growth

Zone & Co; Sydney; Remote; AUD 90,000 - 130,000; Full time

Job summary

Zone & Co is hiring a Renewal Specialist, Services Sales to manage the full renewals lifecycle for a global portfolio of customer accounts. You will engage customers ahead of renewal dates, align renewals with usage and satisfaction, and drive retention and revenue through strategic, data-driven renewal conversations.

The role requires strong communication, commercial instincts, and the rigor to handle renewals at scale in a fast-paced, remote-first SaaS environment.

Qualifications

• 1–2+ years in renewals, customer success, account management, or services sales.
• Proven track record managing renewals at scale in a SaaS/fintech environment.
• Strong commercial acumen with ability to discuss value, usage and pricing.
• Experience managing churn risk and executing save or win-back strategies.
• Familiarity with ARR/MRR metrics and standard reporting.
• Proficiency with Salesforce, CPQ tools, DocuSign and other contract systems.

Responsibilities

• Own a defined renewal book of business across global accounts as primary renewal contact.
• Apply segmentation to prioritize engagement and manage renewal calendar.
• Conduct pre-renewal usage and health reviews with Customer Success.
• Deliver renewal proposals and negotiate terms within approved workflows.
• Identify opportunities for early renewals, multi-year commitments, and upsell.
• Monitor churn trends and support risk mitigation with leadership.
• Collaborate with Legal and Finance to ensure timely contract execution.

Skills

Renewals experience

Customer success

Commercial acumen

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

CPQ tools

DocuSign

Job description

Zone & Co is hiring a Renewal Specialist, Services Sales to manage the full renewals lifecycle for a global portfolio of customer accounts. You will engage customers ahead of renewal dates, align renewals with usage and satisfaction, and drive retention and revenue through strategic, data-driven renewal conversations.

The role requires strong communication, commercial instincts, and the rigor to handle renewals at scale in a fast-paced, remote-first SaaS environment.