Remote SaaS Renewal Specialist

Zone & Co; Brisbane; Remote; AUD 90,000 - 130,000; Full time

Job summary

Zone & Co is seeking a Renewal Specialist, Services Sales to manage the full renewals lifecycle for a global SaaS portfolio. This role drives retention and revenue by coordinating with Customer Success, Sales, Finance, Legal, and Revenue Operations in a remote-first, high-growth environment.

You will own renewal books, conduct pre-renewal reviews, deliver proposals, chase churn reduction, forecast renewals, and maintain CRM records while aligning with product pricing and policy changes.

Qualifications

• 1–2+ years in renewals, customer success, account management, or services sales.
• Experience managing renewals at scale in a SaaS or fintech environment.
• Strong commercial acumen around value, usage, and pricing.
• Familiarity with ARR, MRR, churn, NRR and reporting frameworks.

Responsibilities

• Own and manage a defined renewal book of business across global customer accounts.
• Apply segmentation strategies to prioritize engagement and personalize renewal outreach.
• Conduct pre-renewal usage and health reviews with Customer Success.
• Deliver renewal proposals and negotiate terms within established parameters.
• Identify opportunities for early renewals, multi-year commitments, and upsell.
• Monitor churn trends and address risks pro-actively with stakeholders.
• Collaborate with Legal and Finance for timely contract execution and audit-ready documentation.
• Maintain precise CRM records including opportunities and stages.
• Forecast renewals and contribute to revenue planning and risk identification.

Skills

Renewals experience

Customer success

Account management

Communication

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

CPQ tools

DocuSign

Job description

Zone & Co is seeking a Renewal Specialist, Services Sales to manage the full renewals lifecycle for a global SaaS portfolio. This role drives retention and revenue by coordinating with Customer Success, Sales, Finance, Legal, and Revenue Operations in a remote-first, high-growth environment.

You will own renewal books, conduct pre-renewal reviews, deliver proposals, chase churn reduction, forecast renewals, and maintain CRM records while aligning with product pricing and policy changes.