Global SaaS Renewal Specialist

Zone & Co; Adelaide; A distancia; AUD 85.000 - 115.000; Jornada completa

Descripción de la vacante

Zone & Co is seeking a Renewal Specialist, Services Sales to manage a global renewal portfolio. You will work with Customer Success, Sales, Finance, Legal, and Revenue Operations to drive recurring services revenue and ensure favorable renewal outcomes.

The role requires strong communication, commercial acumen, and the ability to operate in a high-growth, remote-first SaaS environment with multiple priorities and evolving needs.

Formación

• 1–2+ years in renewals, customer success, account mgmt or services sales.
• Experience managing renewals at scale in SaaS/fintech.
• Strong commercial acumen for value, usage and pricing discussions.
• Experience addressing churn risk and executing retention strategies.
• Familiarity with ARR, MRR, churn, NRR metrics and reporting.

Responsabilidades

• Own and manage a defined renewal book of business across global customer accounts.
• Apply segmentation strategies to prioritize engagement and personalize outreach.
• Conduct pre-renewal health reviews with Customer Success to reinforce value.
• Deliver renewal proposals and negotiate terms within established guidelines.
• Identify opportunities for early renewals, multi-year commitments and upsell.
• Address churn risks proactively and respond to customer concerns.
• Forecast renewals and contribute to revenue planning and risk identification.
• Maintain accurate CRM records and track key metrics.

Conocimientos

Renewals

Customer success

Account management

Value-based selling

Pricing discussions

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

CPQ tools

DocuSign

Descripción del empleo

Zone & Co is seeking a Renewal Specialist, Services Sales to manage a global renewal portfolio. You will work with Customer Success, Sales, Finance, Legal, and Revenue Operations to drive recurring services revenue and ensure favorable renewal outcomes.

The role requires strong communication, commercial acumen, and the ability to operate in a high-growth, remote-first SaaS environment with multiple priorities and evolving needs.