Global SaaS Renewal Specialist - Remote

Zone & Co; Australia; À distance; AUD 70 000 - 110 000; Plein temps

Résumé du poste

Zone & Co, a global remote-first SaaS platform, is seeking a Renewal Specialist to manage the full services renewal lifecycle for a worldwide portfolio of customer accounts. You will drive retention, negotiate renewals, and align value with usage across multiple time zones.

The ideal candidate has 1–2+ years in renewals or customer success, with strong commercial instincts and experience with Salesforce and CPQ tools. Join a high-growth, remote team delivering strategic renewal outcomes.

Qualifications

• 1–2+ years of experience in renewals, customer success, account management, or services sales.
• Demonstrated success managing renewals at scale in a SaaS or fintech environment.
• Strong commercial acumen with the ability to lead customer conversations around value, usage, and pricing.
• Experience managing churn risk and executing save or win-back strategies.
• Familiarity with recurring revenue metrics (ARR, MRR, churn, NRR) and reporting frameworks.

Responsabilités

• Own and manage a defined renewal book of business across global customer accounts, serving as the primary point of contact for all renewal activities.
• Apply customer segmentation strategies to prioritize engagement and personalize outreach, executing against a renewal calendar to ensure timely, proactive engagement.
• Conduct pre-renewal usage and health reviews in partnership with Customer Success, reinforcing service value and outcomes in every renewal conversation.
• Deliver renewal proposals and negotiate commercial terms within established parameters, following approval workflows and deal desk guidelines.
• Identify opportunities for early renewals, multi-year commitments, and upsell.
• Proactively address churn risks through outreach and escalation, and respond to customer concerns and objections promptly and professionally.
• Monitor churn trends and partner with leadership on mitigation strategies.
• Collaborate with Legal and Finance to ensure timely contract execution, data accuracy, and audit-ready documentation.
• Manage post-renewal handoff to ensure continuity in service delivery and customer experience.
• Accurately forecast renewals, participate in forecast calls, and contribute to revenue planning, retention targets, and risk identification.
• Maintain precise CRM records, including opportunity details, stage progression, and notes.
• Track and report on key metrics such as retention rate, churn rate, and renewal cycle time.
• Support pricing transitions, commercial policy changes, and packaging updates as part of the renewal process.
• Partner with Revenue Operations on process improvement and automation, and help refine renewal playbooks and best practices.
• Surface product and service feedback from customers to relevant teams.
• Support onboarding of new team members by sharing process knowledge and context.

Connaissances

Renewals experience

Sales conversations

Customer success

Cross-functional collaboration

Pricing discussions

Formation

Bachelor’s degree or equivalent experience

Outils

Salesforce

CPQ tools

DocuSign

Description du poste

Zone & Co, a global remote-first SaaS platform, is seeking a Renewal Specialist to manage the full services renewal lifecycle for a worldwide portfolio of customer accounts. You will drive retention, negotiate renewals, and align value with usage across multiple time zones.

The ideal candidate has 1–2+ years in renewals or customer success, with strong commercial instincts and experience with Salesforce and CPQ tools. Join a high-growth, remote team delivering strategic renewal outcomes.