Renewal Specialist, Services Sales - APAC

zonecompanysoftwareconsultingllc; Australia; À distance; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Global team

Résumé du poste

Zone & Company Software Consulting LLC, a leading ERP-native AI platform for NetSuite, seeks a Renewal Specialist to own the services renewal lifecycle for a global customer portfolio. You will manage renewal conversations, align value, and drive retention and revenue outcomes.

In a remote-first SaaS environment, you will collaborate with Customer Success, Sales, Finance, Legal, and Revenue Operations to execute renewals at scale while maintaining audit-ready documentation and accurate CRM

Qualifications

• 1-2+ years of experience in renewals, customer success, account management, or services sales.
• Experience managing renewals at scale in a SaaS or fintech environment.
• Strong commercial acumen with the ability to lead conversations around value, usage, and pricing.

Responsabilités

• Own and manage a defined renewal book of business across global customer accounts, serving as the primary contact for renewal activities.
• Apply segmentation strategies to prioritize engagement and personalize outreach, following a renewal calendar.
• Conduct pre-renewal usage and health reviews with Customer Success, reinforcing service value in renewals.

Connaissances

Renewals management

Customer success

Account management

Sales

Formation

Bachelor's degree or equivalent experience

Outils

Salesforce

CPQ tools

DocuSign

Contract management systems

Description du poste

Zone & Company Software Consulting LLC ('Zone') is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP.

As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence.

By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco .

About the Role...

The Renewal Specialist, Services Sales role is responsible for managing the full services renewal lifecycle for a global portfolio of customer accounts. This role ensures the successful execution of recurring services revenue by applying a structured and strategic approach across segmentation, value alignment, negotiation, and contract execution. The Renewal Specialist engages customers in advance of their renewal date, aligns renewal conversations with customer usage and satisfaction, and ensures commercial outcomes that support both retention and revenue objectives.

This role requires strong communication skills, commercial instincts, and the operational rigor to manage renewals at scale. The Renewal Specialist partners cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations to execute a consistent, customer-centric renewal process. The ideal candidate thrives in a high-growth, remote- fi rst, and fast-paced SaaS environment, with the ability to manage multiple priorities and adapt to evolving business needs.

Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

What you'll do...

• Own and manage a defined renewal book of business across global customer accounts, serving as the primary point of contact for all renewal activities
• Apply customer segmentation strategies to prioritize engagement and personalize outreach, executing against a renewal calendar to ensure timely, proactive engagement
• Conduct pre-renewal usage and health reviews in partnership with Customer Success, reinforcing service value and outcomes in every renewal conversation
• Deliver renewal proposals and negotiate commercial terms within established parameters, following approval workflows and deal desk guidelines
• Identify opportunities for early renewals, multi-year commitments, and upsell
• Proactively address churn risks through outreach and escalation, and respond to customer concerns and objections promptly and professionally
• Monitor churn trends and partner with leadership on mitigation strategies
• Collaborate with Legal and Finance to ensure timely contract execution, data accuracy, and audit-ready documentation
• Manage post-renewal handoff to ensure continuity in service delivery and customer experience
• Accurately forecast renewals, participate in forecast calls, and contribute to revenue planning, retention targets, and risk identification
• Maintain precise CRM records, including opportunity details, stage progression, and notes
• Track and report on key metrics such as retention rate, churn rate, and renewal cycle time
• Support pricing transitions, commercial policy changes, and packaging updates as part of the renewal process
• Partner with Revenue Operations on process improvement and automation, and help refine renewal playbooks and best practices
• Surface product and service feedback from customers to relevant teams
• Support onboarding of new team members by sharing process knowledge and context

What you'll need...

• 1-2+ years of experience in renewals, customer success, account management, or services sales
• Demonstrated success managing renewals at scale in a SaaS or fintech environment
• Strong commercial acumen, with the ability to lead customer conversations around value, usage, and pricing
• Experience managing churn risk and executing save or win-back strategies
• Familiarity with recurring revenue metrics (ARR, MRR, churn, NRR) and reporting frameworks
• Proficiency in Salesforce, CPQ tools, DocuSign, and other contract management systems
• Excellent written and verbal communication skills with a customer-first mindset
• Strong organization, time management, and attention to detail, with a deadline-oriented approach
• A collaborative approach to working across functions and global time zones
• Bachelor's degree or equivalent experience preferred

Benefits

At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where

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