Remote Manufacturing Escalations Specialist

Vistaprint; Melbourne; À distance; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Remote-First culture

Résumé du poste

VistaPrint is seeking a dedicated team member for its Customer Manufacturing Escalations (CME) team in Melbourne. You will act as the main liaison between CME, Manufacturing, and blocking issue teams, managing blocking issues and driving timely resolutions, while collaborating with Quality to address investigations and customer concerns.

The role emphasizes proactive problem solving, continuous improvement, and clear communication with third-party fulfillers to uphold customer happiness and

Qualifications

• 1-3 years of manufacturing experience.
• 2+ years of customer service experience.
• Proven history in clear and concise reporting.
• Familiarity with processes for managing blocking issues and handling customer concerns.
• Strong verbal and written communication skills.

Responsabilités

• Act as the main communication point between CME, Manufacturing, and Blocking issue teams.
• Manage CARE and VCS blocking issues, ensuring timely resolutions.
• Collaborate with the Quality team to address mislabeling, complaints, and other investigations.
• Identify and resolve recurring issues by working closely with key collaborators.
• Represent the CME team by resolving production holds and providing follow-up actions.
• Foster a culture of continuous improvement and ownership within the team.
• Maintain accurate communication with third-party fulfillers for order-related issues.
• Uphold performance benchmarks and strive to improve customer happiness indicators.

Connaissances

Manufacturing experience

Customer service experience

Clear reporting

Blocking issues processes

Verbal and written communication

Outils

Google Workspace

Description du poste

VistaPrint is seeking a dedicated team member for its Customer Manufacturing Escalations (CME) team in Melbourne. You will act as the main liaison between CME, Manufacturing, and blocking issue teams, managing blocking issues and driving timely resolutions, while collaborating with Quality to address investigations and customer concerns.

The role emphasizes proactive problem solving, continuous improvement, and clear communication with third-party fulfillers to uphold customer happiness and