Remote Manufacturing Escalations Specialist

Vistaprint; Melbourne; À distance; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Proficiency in Google Workspace

Process fulfillment and reporting

Clear issue communication

Proactive self-improvement

Curiosity-driven problem solving

Résumé du poste

VistaPrint is seeking a dedicated team member to support the Customer Manufacturing Escalations (CME) team. You will act as the primary liaison among CME, Manufacturing, and Blocking issue teams to resolve issues swiftly and maintain high customer satisfaction.

Collaborate with Quality to address mislabeling and investigations, and work with third-party fulfillers to ensure timely resolutions and clear follow-up actions.

Qualifications

• 1-3 years of manufacturing experience.
• 2+ years of customer service experience.
• Proven history in clear and concise reporting.
• Familiarity with processes for managing blocking issues and handling customer concerns.
• Strong verbal and written communication skills.

Responsabilités

• Act as the main communication point between CME, Manufacturing, and Blocking issue teams.
• Manage CARE and VCS blocking issues, ensuring timely resolutions.
• Collaborate with the Quality team to address mislabeling, complaints, and other investigations.
• Identify and resolve recurring issues by working closely with key collaborators.
• Represent the CME team by resolving production holds and providing follow-up actions.
• Foster a culture of continuous improvement and ownership within the team.
• Maintain accurate communication with third-party fulfillers for order-related issues.
• Uphold performance benchmarks and strive to improve customer happiness indicators.

Connaissances

Manufacturing experience

Customer service

Reporting

Blocking issues process

Clear and concise communication

Description du poste

VistaPrint is seeking a dedicated team member to support the Customer Manufacturing Escalations (CME) team. You will act as the primary liaison among CME, Manufacturing, and Blocking issue teams to resolve issues swiftly and maintain high customer satisfaction.

Collaborate with Quality to address mislabeling and investigations, and work with third-party fulfillers to ensure timely resolutions and clear follow-up actions.