Senior EUC & Desktop Support Engineer

XPT Software; Melbourne; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

XPT Software in Melbourne is seeking a senior IT professional with 10+ years of hands-on infrastructure and end-user support experience. You will manage incidents, coordinate with OEMs and customer facilities, and provide break/fix guidance for EUC hardware and software across servers, M365, Azure, AWS, and networking.

You will also handle printer/Scanner/MFP support, image deployment, and disaster recovery testing, ensuring smooth operations at local sites and seamless user experiences.

Qualifikationen

• IT professional with 10+ years of hands-on infrastructure and end-user support across enterprise environments.
• Experience coordinating with OEMs and customer facilities for printers, scanners, MFPs, plotters and label printers.

Aufgaben

• Onsite operational support for voice endpoints and EUC devices.
• Manage lifecycle of incidents (EUC hardware/software) and provide break/fix guidance to users.
• Coordinate with customers’ vendors for end-user support and warranty repairs.
• Replace equipment or software for repairs and assist with data copying, backups and restores.
• Provide ongoing support for network printers, scanners, MFPs, plotters, and label printers.
• Load/reload PCs with customer standard image for deployment and keep equipment updated.
• Own incidents escalated to customer support teams and drive resolution.
• Coordinate with customer support teams for maintenance, upgrades, or changes.
• Support disaster recovery and BCP emergency testing at local sites.

Kenntnisse

EUC support

Incident management

Proxy & URL filtering

Vendor coordination

Data backup & restore

Print/Scan device support

Image deployment

Jobbeschreibung

XPT Software in Melbourne is seeking a senior IT professional with 10+ years of hands-on infrastructure and end-user support experience. You will manage incidents, coordinate with OEMs and customer facilities, and provide break/fix guidance for EUC hardware and software across servers, M365, Azure, AWS, and networking.

You will also handle printer/Scanner/MFP support, image deployment, and disaster recovery testing, ensuring smooth operations at local sites and seamless user experiences.