Remote Manufacturing Escalations Specialist

Vista; Melbourne; À distance; AUD 70 000 - 100 000; Plein temps

Résumé du poste

VistaPrint is seeking a proactive CME specialist to act as the main communication point between CME, Manufacturing, and Blocking issue teams. You will manage CARE and VCS blocking issues and collaborate with Quality on mislabeling and investigations.

You will identify recurring issues, resolve production holds, and drive continuous improvement with cross-functional partners, including third-party fulfillers, to improve customer happiness indicators. Remote-first environment with global teams.

Qualifications

• 1-3 years of manufacturing experience.
• 2+ years of customer service experience.
• Proven history in clear and concise reporting.
• Familiarity with processes for managing blocking issues and handling customer concerns.
• Strong verbal and written communication skills.

Responsabilités

• Act as the main communication point between CME, Manufacturing, and Blocking issue teams.
• Manage CARE and VCS blocking issues, ensuring timely resolutions.
• Collaborate with the Quality team to address mislabeling, complaints, and other investigations.
• Identify and resolve recurring issues by working closely with key collaborators.
• Represent the CME team by resolving production holds and providing follow-up actions.
• Foster a culture of continuous improvement and ownership within the team.
• Maintain accurate communication with third-party fulfillers for order-related issues.
• Uphold performance benchmarks and strive to improve customer happiness indicators.

Connaissances

Manufacturing experience

Customer service

Reporting

Blocking issues handling

Verbal and written communication

Outils

Google Workspace

Description du poste

VistaPrint is seeking a proactive CME specialist to act as the main communication point between CME, Manufacturing, and Blocking issue teams. You will manage CARE and VCS blocking issues and collaborate with Quality on mislabeling and investigations.

You will identify recurring issues, resolve production holds, and drive continuous improvement with cross-functional partners, including third-party fulfillers, to improve customer happiness indicators. Remote-first environment with global teams.