Remote Student Success Manager-Flexible Digital Education

peopleworth; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote role

People-centred culture

Learner outcomes focus

Growth opportunities

Job summary

peopleworth is seeking a Student Success Manager to support learners from onboarding to completion in a digital education environment. You’ll drive engagement, coordinate with facilitators, and troubleshoot learner challenges through proactive communication.

In this fully remote role, you’ll help structure study plans, monitor progress, and provide alumni support, contributing to meaningful learner outcomes within our digital education ecosystem.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years' experience in student support, customer success, or learner engagement within education or training environments.
• Proven ability to build rapport and communicate effectively with diverse learner groups.
• Strong organisational and administrative skills, with attention to detail.
• Experience facilitating online sessions or coaching learners (preferred).
• Familiarity with digital education platforms and online learning environments.
• Empathetic, proactive, and able to handle sensitive information with professionalism.
• A strong sense of accountability and ownership of learner outcomes.

Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion.
• Conduct 1:1 and group learner support sessions across multiple time zones.
• Guide learners in structuring study plans and managing progress toward completion.
• Identify and address learning or engagement challenges early, offering practical solutions.
• Maintain clear and responsive communication via email, chat, and video calls.
• Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met.
• Monitor learner performance and engagement using tracking tools and reports.
• Collect and analyse learner feedback to recommend process improvements.
• Provide alumni support and foster a sense of community among past participants.

Skills

Communication

Facilitation

LMS familiarity

Empathy

Accountability

Education

Bachelor's degree or equivalent

Job description

peopleworth is seeking a Student Success Manager to support learners from onboarding to completion in a digital education environment. You’ll drive engagement, coordinate with facilitators, and troubleshoot learner challenges through proactive communication.

In this fully remote role, you’ll help structure study plans, monitor progress, and provide alumni support, contributing to meaningful learner outcomes within our digital education ecosystem.