Internal Request Routing Clerkinternal Request Routing Clerk

Jobs Riverina Murray; Wagga Wagga; Remote; AUD 38,000 - 40,000; Full time

Job summary

Jobs Riverina Murray is seeking a remote office administrator to manage internal requests. You will read forms, identify subject matter, verify required data, and route items to the appropriate team.

The role emphasizes careful record-keeping and clear, courteous communication while avoiding payroll or HR decisions. The position supports internal staff, with the remote role offering full-time or part-time hours.

Qualifications

• Experience in customer service, office administration or reception.
• Comfortable working with a web-based queue and written instructions.
• Ability to follow routing guides and privacy rules.
• Careful reading and attention to detail for triaging requests.
• Basic computer skills and willingness to learn internal software.

Responsibilities

• Review incoming forms and messages and route to the correct team.
• Record what is asked, check information, and update the tracker.
• Send brief acknowledgements and close requests when possible.
• Distinguish cases needing a specialist decision and escalate accordingly.
• Maintain courteous, clear communication and keep records current.

Skills

Customer service

Office administration

Reception

Shared inbox

Job description

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

When staff use one online channel for many different questions, requests can stall in the wrong queue. This remote office administration job keeps those requests moving. The Internal Request Routing Clerk reads incoming forms and messages, identifies the basic subject, checks whether the essential information is present, and places each item with the appropriate team. The position does not require you to solve payroll, technology, or policy questions yourself.

Imagine a message asking for both a document and a change to a staff record. It may need two distinct actions. You would record what was asked, check the employer's routing guide, and make sure the relevant owner can see the part they need. When a category is uncertain, you would ask a lead rather than choosing a convenient queue. A useful handoff names the request, the information supplied, what is missing, and any date the sender identified. It avoids copying unnecessary private details into a general channel.

The day-to-day work includes carefully reviewing the assigned intake area, sorting new items, updating online status fields, and sending brief acknowledgements. Some requests can be closed when a standard resource answers them. Others need a specialist's decision. Your role is to distinguish those cases and keep the record current. Although the main audience is internal staff, customer service habits such as courtesy, clear replies, and follow-through are important.

About the Candidate

You should be comfortable with a web-based queue, forms, and written instructions. Careful reading matters when similar categories lead to different teams. It also helps to notice an urgent deadline without assuming that every message is urgent. Experience in customer service, office administration, reception, or a shared inbox is a plus. Beginners are welcome; the hiring company can teach its categories, access rules, and software. You will not need to make decisions reserved for HR, accounting, or management.

The remote role may be full-time or part-time, with hours confirmed for the actual opening. A home office or another private, reliable computer workspace is appropriate for reading internal messages. The employer will specify equipment, hours, and training for its position.

A staff member might submit a form asking for a policy document, then email again to add the department and due date. Connect the second message to the first request so the destination team receives one complete record. If a request mentions payroll, personnel information or another restricted subject, follow the employer's routing and privacy instructions rather than opening files beyond your access. A message that reaches the wrong team should be corrected in the tracker, with a brief explanation of the new destination. Do not mark it finished merely because it has moved queues. The receiving colleague should know what is being asked, who asked it and which details remain missing.

Some staff will use informal names for departments or forms. Match the request to the approved category list, and ask a focused question when several destinations are plausible. A newcomer can learn the categories and software during training. What matters at the start is careful reading, discretion and a habit of leaving a clear trail. The role is an introductory office administration position with customer service in the way colleagues are kept informed.

Office Administration | Internal Request Routing | Remote | Full-time or part-time | 27.50-29.25 per hour