Remote Health Program Manager – PHI & SaaS

Civica; Melbourne; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Days of Difference leave

Flexible work

Work from home

Diversity and inclusion

Job summary

Civica is seeking a Program Manager within its Health division to oversee a portfolio of Private Health Insurance customers. You will partner with Project Managers, Product and Engineering teams to drive value, delivery, and customer outcomes across a high-visibility portfolio.

Significant cross-functional collaboration and travel may be required. You will work with senior stakeholders, manage budgets, forecast revenue, and contribute to long-term partnerships while ensuring delivery excellence

Qualifications

• Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment.
• Proven experience managing complex, multi-workstream programs and customer portfolios.
• Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions.

Responsibilities

• Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact.
• Understand customer business objectives and identify opportunities for value-adding change and improvement.
• Own and deliver a defined section of the Services revenue budget.
• Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities.
• Forecast revenue, manage risks and ensure customer commitments are delivered successfully.
• Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes.
• Collaborate with Product and Engineering teams to define, scope and deliver customer solutions.
• Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk.
• Support customer retention and long-term strategic partnerships.

Skills

Program Management

Portfolio Management

Senior Project Management

Stakeholder management

CRM platforms

Tools

CRM platforms

Job description

Civica is seeking a Program Manager within its Health division to oversee a portfolio of Private Health Insurance customers. You will partner with Project Managers, Product and Engineering teams to drive value, delivery, and customer outcomes across a high-visibility portfolio.

Significant cross-functional collaboration and travel may be required. You will work with senior stakeholders, manage budgets, forecast revenue, and contribute to long-term partnerships while ensuring delivery excellence