AU Health Program Manager - PHI, Flexible Work

Civica; Sydney; Ibrido; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Days of Difference leave

Flexible work arrangement

Inclusive environment

Descrizione del lavoro

Civica in Australia is seeking a Program Manager in Health to oversee a portfolio of Private Health Insurance customers, acting as a trusted advisor and primary contact. You will work with customers to understand objectives and translate them into meaningful, value-adding solutions, collaborating with Project Managers, Product teams and Engineering to deliver outcomes.

You will lead cross-functional teams, manage budgets, forecasts and customer investments, and help shape the future of Civica’s

Competenze

• Strong PM/Portfolio/Senior PM experience in tech/SaaS/services.
• Proven experience managing complex, multi-workstream programs and customer portfolios.
• Strong commercial acumen including budgeting and forecasting.
• Excellent stakeholder management with ability to influence senior contacts.
• Experience across Product, Engineering, Delivery and customer-facing teams.
• Strong communication, negotiation and relationship management.
• Navigate ambiguity and drive outcomes in a complex environment.
• Experience in health/insurance or other regulated industries is highly regarded.
• Exposure to Agile or similar delivery frameworks is advantageous.

Mansioni

• Own and manage a portfolio of PHI customers as their senior point of contact.
• Identify opportunities for value-adding change and improvements.
• Forecast revenue, manage risks and ensure commitments are delivered.
• Collaborate with Project Managers to oversee delivery, timelines, scope and quality.
• Work with Product and Engineering to define and deliver customer solutions.
• Coordinate cross-functional stakeholders to manage dependencies and reduce risk.
• Support customer retention and long-term strategic partnerships.

Conoscenze

Program management

Portfolio management

Senior project management

Budgeting & forecasting

Stakeholder management

Cross-functional collaboration

Communication skills

Ambiguity tolerance

Health domain

CRM exposure

Strumenti

CRM platforms

Descrizione del lavoro

Civica in Australia is seeking a Program Manager in Health to oversee a portfolio of Private Health Insurance customers, acting as a trusted advisor and primary contact. You will work with customers to understand objectives and translate them into meaningful, value-adding solutions, collaborating with Project Managers, Product teams and Engineering to deliver outcomes.

You will lead cross-functional teams, manage budgets, forecasts and customer investments, and help shape the future of Civica’s