Program Manager

Civica; Melbourne; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Days of Difference leave

Flexible work

Work from home

Diversity and inclusion

Job summary

Civica is seeking a Program Manager within its Health division to oversee a portfolio of Private Health Insurance customers. You will partner with Project Managers, Product and Engineering teams to drive value, delivery, and customer outcomes across a high-visibility portfolio.

Significant cross-functional collaboration and travel may be required. You will work with senior stakeholders, manage budgets, forecast revenue, and contribute to long-term partnerships while ensuring delivery excellence

Qualifications

• Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment.
• Proven experience managing complex, multi-workstream programs and customer portfolios.
• Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions.

Responsibilities

• Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact.
• Understand customer business objectives and identify opportunities for value-adding change and improvement.
• Own and deliver a defined section of the Services revenue budget.
• Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities.
• Forecast revenue, manage risks and ensure customer commitments are delivered successfully.
• Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes.
• Collaborate with Product and Engineering teams to define, scope and deliver customer solutions.
• Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk.
• Support customer retention and long-term strategic partnerships.

Skills

Program Management

Portfolio Management

Senior Project Management

Stakeholder management

CRM platforms

Tools

CRM platforms

Job description

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Program Manager at Civica

As a Program Manager within our Health division, you will be responsible for a portfolio of Private Health Insurance (PHI) customers, acting as a trusted advisor and primary point of contact. This is a highly visible role that combines customer relationship management, commercial accountability, delivery oversight and cross-functional leadership.

You will work closely with customers to understand their business objectives and translate them into meaningful, value-adding solutions, collaborating with Project Managers, Product teams and Engineering teams to deliver successful outcomes. This is an opportunity to have a direct impact on customer success while helping shape the future of our healthcare solutions portfolio.

This role can be based anywhere in Australia, as long as you have full work rights. Some travel will be required based on the program you will be working on.

What you'll do

• Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact.
• Understand customer business objectives and identify opportunities for value-adding change and improvement.
• Own and deliver a defined section of the Services revenue budget.
• Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities.
• Forecast revenue, manage risks and ensure customer commitments are delivered successfully.
• Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes.
• Collaborate with Product and Engineering teams to define, scope and deliver customer solutions.
• Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk.
• Support customer retention and long-term strategic partnerships.

What you'll bring

• Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment.
• Proven experience managing complex, multi-workstream programs and customer portfolios.
• Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions.
• Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders.
• Experience working across Product, Engineering, Delivery and Customer-facing teams.
• Strong communication, negotiation and relationship management capabilities.
• Ability to navigate ambiguity, demonstrate resilience and drive outcomes in a complex environment.
• Experience in health, insurance or other regulated industries will be highly regarded.
• Exposure to CRM platforms, software delivery, bespoke development models, Agile or similar delivery frameworks is advantageous.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

Inclusive environment - We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best.

Giving culture - We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.

Flexible work - We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.