Remote-Friendly Casual Ticketing & Membership Coordinator

Netball Queensland; Brisbane; Hybrid; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Flexible 15 hours per week

Work from home after training

Connect with team at Nissan Arena

Modern facilities at Nissan Arena

Onsite parking and public transport

Job summary

Netball Queensland is seeking a casual Ticketing and Membership Services Officer to support the Queensland Firebirds membership program and ticketing operations for home games and events. The role offers flexible hours, with most work from home after training, and mandatory in-person days at Nissan Arena on Mondays or Tuesdays during the Firebirds season.

You will respond to member inquiries, process memberships and payments, manage ticket requests, and assist with fulfilment and matchday

Qualifications

• Customer-focused individual with strong service mindset.
• Highly organised, accurate, and able to manage competing priorities.
• Excellent phone and email communication.
• Self-starter who collaborates well with others.
• Experience with membership or ticketing systems.
• Interest in sport, live events or entertainment.
• Flexible availability during peak periods.
• Previous ticketing experience with allocations/moves/refunds; Ticketek experience a plus.
• Blue Card required before commencing.

Responsibilities

• Respond to membership and ticketing enquiries by phone and email.
• Help members understand membership options.
• Process new and renewing memberships and payments.
• Support renewals, acquisitions and fulfilment activities.
• Maintain accurate membership and customer information.
• Process ticket allocations, offers and internal ticket requests.
• Resolve ticketing issues, including movements and refunds.
• Support ticketing arrangements for Firebirds games, Netball Queensland events and Nissan Arena.
• Provide membership customer service on Firebirds matchdays when required.

Skills

Customer service

Organised

Phone/email comms

Independent yet collaborative

Ticketing systems

Education

Blue Card

Tools

Ticketek

Job description

Netball Queensland is seeking a casual Ticketing and Membership Services Officer to support the Queensland Firebirds membership program and ticketing operations for home games and events. The role offers flexible hours, with most work from home after training, and mandatory in-person days at Nissan Arena on Mondays or Tuesdays during the Firebirds season.

You will respond to member inquiries, process memberships and payments, manage ticket requests, and assist with fulfilment and matchday