Ticketing and Membership Services Officer

Netball Queensland; Brisbane; Hybrid; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Flexible 15 hours per week

Work from home after training

Connect with team at Nissan Arena

Modern facilities at Nissan Arena

Onsite parking and public transport

Job summary

Netball Queensland is seeking a casual Ticketing and Membership Services Officer to support the Queensland Firebirds membership program and ticketing operations for home games and events. The role offers flexible hours, with most work from home after training, and mandatory in-person days at Nissan Arena on Mondays or Tuesdays during the Firebirds season.

You will respond to member inquiries, process memberships and payments, manage ticket requests, and assist with fulfilment and matchday

Qualifications

• Customer-focused individual with strong service mindset.
• Highly organised, accurate, and able to manage competing priorities.
• Excellent phone and email communication.
• Self-starter who collaborates well with others.
• Experience with membership or ticketing systems.
• Interest in sport, live events or entertainment.
• Flexible availability during peak periods.
• Previous ticketing experience with allocations/moves/refunds; Ticketek experience a plus.
• Blue Card required before commencing.

Responsibilities

• Respond to membership and ticketing enquiries by phone and email.
• Help members understand membership options.
• Process new and renewing memberships and payments.
• Support renewals, acquisitions and fulfilment activities.
• Maintain accurate membership and customer information.
• Process ticket allocations, offers and internal ticket requests.
• Resolve ticketing issues, including movements and refunds.
• Support ticketing arrangements for Firebirds games, Netball Queensland events and Nissan Arena.
• Provide membership customer service on Firebirds matchdays when required.

Skills

Customer service

Organised

Phone/email comms

Independent yet collaborative

Ticketing systems

Education

Blue Card

Tools

Ticketek

Job description

Ticketing and Membership Services Officer

Are you organised, customer-focused and interested in sport, live events or fan engagement?

Netball Queensland is looking for a casual Ticketing and Membership Services Officer to support the delivery of the Queensland Firebirds membership program and ticketing operations across Firebirds home games, Netball Queensland events and Nissan Arena.

Reporting to the Ticketing and Membership Lead, you will help provide a seamless experience for our members, fans and customers. This includes responding to enquiries, processing memberships and payments, managing ticket requests and assisting with membership fulfilment and matchday preparations.

ABOUT THE ROLE

This is a casual role working approximately 15 hours per week.

We can offer flexibility in how those hours are worked across our core business hours, including the number of days worked and the span of hours each day.

Following an initial training period, the role can primarily be performed from home. During the Firebirds season, we ask that you work from our Nissan Arena office every Monday or Tuesday, providing regular time to connect and collaborate with the Ticketing and Membership Lead. Outside of this, we offer plenty of flexibility around how you structure your hours across our core business hours.

You will also need the flexibility to increase your hours during peak periods or to provide leave coverage.

WHAT YOU'LL BE DOING

• Responding to membership and ticketing enquiries by phone and email
• Helping members understand their membership options
• Processing new and renewing memberships and associated payments
• Supporting membership renewals, member acquisition and fulfilment activities
• Maintaining accurate membership and customer information
• Processing ticket allocations, offers and internal ticket requests
• Resolving ticketing issues, including ticket movements and refunds
• Supporting ticketing arrangements for Queensland Firebirds home games, Netball Queensland events and Nissan Arena
• Providing membership customer service on Firebirds matchdays when required

ABOUT YOU

• Have a strong customer service mindset and enjoy helping people
• Are highly organised, accurate and comfortable managing competing priorities
• Communicate confidently and professionally by phone and email
• Can work independently and proactively while also collaborating effectively with others
• Have experience using membership or ticketing systems
• Are interested in sport, live events or the entertainment industry
• Can adapt your availability during busy periods and provide additional support when needed
• Previous ticketing experience, particularly allocating, moving or refunding tickets, will be highly regarded. Experience using Ticketek systems would also be advantageous.
• A current Blue Card is required before commencing employment with Netball Queensland.

WHO WE ARE

Netball Queensland is the peak state sporting organization responsible for the governance, development, promotion and administration of netball throughout Queensland. Our purpose is to enrich lives through netball.

We are also home to the Queensland Firebirds, Queensland's premier netball team competing in Suncorp Super Netball, and we manage Nissan Arena, which hosts community sport, major events and competitions throughout the year.

WHAT WE OFFER

• Genuine flexibility in how approximately 15 hours are worked each week
• The ability to primarily work from home following the training period
• Regular opportunities to connect and collaborate with the team at Nissan Arena
• Modern office facilities at Nissan Arena
• Onsite parking and access to public transport
• Access to an Employee Assistance Program and onsite high-performance gym
• Opportunities to attend events hosted at Nissan Arena
• Sponsor and partner discounts
• The opportunity to contribute to the Firebirds member and fan experience

Netball Queensland welcomes applications from people of all backgrounds and is committed to creating an inclusive workplace where everyone has the opportunity to thrive and contribute.