Membership and Ticketing Manager

Queensland Rugby Union; Brisbane; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Queensland Rugby Union (QRU) is seeking a Membership & Ticketing Manager to lead the Reds Membership and Ticketing team, driving member engagement and ticketing operations across home matches and events at Ballymore Stadium.

You will work closely with the Head of Commercial & Consumer, CFO and external partners to deliver memberships, season packages, and ticketing solutions while maintaining a high standard of customer service and reporting.

Qualifikationen

• Minimum 3–5 years of commercial experience in professional sport environments or account management/sponsor servicing.
• Tertiary qualifications in marketing / sports management / business.
• Experience with ticketing and membership platforms including Ticketek, Archtics and Mber+.

Aufgaben

• Lead the Queensland Reds Membership and Ticketing team and oversee package development, sale and fulfilment.
• Achieve membership, ticketing budgets and KPIs; drive game day ticketing for QRU events.
• Collaborate with internal departments and external venues to manage ticketing holds, partner comps, and hospitality.
• Prepare regular pre/post-event reporting to QRU executives and key stakeholders.

Kenntnisse

Interpersonal skills

Communication skills

Team leadership

Stakeholder management

Ausbildung

Marketing/Sports management/Business degree

Tools

Ticketing platforms (Ticketek, Archtics, Mber+)

Braze CRM

Jobbeschreibung

Queensland Rugby Union's (QRU) Commercial & Consumer team play a critical role in generating revenue within an organisation that comprises of three key pillars:

Queensland Reds: Professional (Super Rugby Pacific), Semi-Professional (Super Rugby Women’s) and Elite Pathways (Reds U16s, Reds U19s, Reds Sevens) teams

Queensland Rugby Union: The Governing Body for the code, state-wide, responsible (in collaboration with delivery partners and sub-unions) for the delivery of senior and junior Rugby across Queensland

Ballymore Stadium: Multi-sport and major event stadium located just kilometres from the Brisbane CBD, and home to the BMS National Training Centre; a state-of-the-art training facility

Role Purpose & Tasks

The Membership and Ticketing Manager is responsible for leading the Queensland Reds Membership and Ticketing team, with key responsibilities comprising of (but not limited to):

• Development, sale and fulfilment of membership packages, in collaboration with Head of Commercial & Consumer and CFO;
• Achieve membership and ticketing budget and KPI targets;
• Assistance with the marketing of membership and ticketing packages;
• Lead Match Day ticketing for all ticketed events (Queensland Reds and Ballymore Stadium QRU‑run events);
• Ensure ticketing & membership builds are accurately built, checked and placed on sale in accordance with sales timelines;
• Work with all internal departments to ensure ticketing holds, partner comp ticketing, corporate hospitality and game day ticket requests are accurately managed and delivered;
• Regular pre and post-event reporting to QRU Executive, Commercial & Consumer team, and for other key stakeholders incl. QRU Board, Rugby Australia and Super Rugby Commission;
• Manage all aspects of customer service operations – ensuring all members and fans have a positive Queensland Reds and Ballymore Stadium experience, on both game day and across all engagement;
• Management of QRU membership database including detailed and personalised member information which will inform customer service delivery;
• Direct management of Membership & Customer Service Coordinator and casual Membership & Ticketing staff; and
• Work with external hirers of Ballymore Stadium to ensure they have the tools to deliver ticketing of their events (not staffed by QRU).

The role also assists in the delivery of a broad range of operational requirements to ensure effective and efficient operations across the QRU business.

You will need to communicate clearly and collaborate with multiple stakeholders. Many of the critical internal relationships are inter‑departmental, including working closely across key team members in the Professional Rugby, Elite Pathways, Content, Community Rugby, Customer Engagement, Event Operations, Finance and Government Relations fields. External stakeholders include members, fans, suppliers and event partners (including fulfilment partners, venues and other Rugby bodies).

Qualifications

• Minimum 3-5 years of commercial experience working within professional sporting environments, or account management and sponsor servicing;
• Tertiary qualifications in the marketing / sports management / business field;
• Experience using ticketing and membership platforms including Ticketek, Archtics and Mber+;
• Experience with Braze CRM and/or other marketing platforms;
• Existing relationships with Suncorp Stadium, Ticketek and other key stakeholders (advantageous);
• Experience managing direct reports and leading their growth and development; and
• Some base knowledge of Rugby Union is advantageous.

About You

We are looking for a motivated, aspirational professional who wants to grow within this role and can hit the ground running. To be successful, you should possess the following traits:

• Motivated, enthusiastic attitude and able to work creatively on own initiative;
• Strong interpersonal and communication skills;
• Good team player with a flexible approach;
• Ability to work at pace and with transparency in line with departmental expectations, including ability to react quickly and work within tight deadlines;
• Strong work ethic, attention to detail and aspiration to exceed expectations;
• Ability to both prioritise and delegate tasks, work autonomously, and manage up;
• Excellent problem-solving skills; and
• An ability to work flexible hours, including weekends as required.
  

Behavioural Standards

This role requires the employee, alongside all QRU employees, to adhere to QRU’s behavioural standards including the Vision, Values and Code of Conduct as well as any other relevant professional and behavioural standards, translating these into everyday behaviour and actions, and holding self and others to account for these standards. Our values of Quality, Respect and Unity underpin our daily approach to life at the QRU.