Netball Programs and Products Manager

Netball Queensland; Brisbane; Hybrid; AUD 140,000 - 165,000; Full time

Job summary

Netball Queensland is seeking a strategic, commercially-minded Netball Programs & Products Manager to lead the portfolio of netball programs and products. You will own end-to-end lifecycle from opportunity screening through to launch, evaluation and growth, using data and customer insights to inform investment, pricing and delivery decisions.

You will partner across the organisation to drive participation, revenue and customer experience, while managing budgets, workforce and risk, with

Qualifications

• Experience leading programs, products or portfolios with growth and revenue accountability.
• Strong commercial capability, including forecasting, pricing and performance analysis.
• Ability to translate insights into viable products and market opportunities.
• Proven track record managing diverse teams and stakeholder expectations.
• Excellent written and verbal communication for senior leaders.

Responsibilities

• Define and deliver strategy for Netball Queensland’s programs and products.
• Lead full product lifecycle from opportunity to launch and growth.
• Manage revenue, participation, retention and customer experience targets.
• Oversee the portfolio budget, forecasting and pricing analysis.
• Drive Social Netball growth and other priority participation products.
• Maintain on-site presence during key Social Netball events to gather insights.
• Lead casual workforce, onboarding, coaching and performance oversight.
• Use market research and customer data to guide investments.
• Build cross-functional partnerships to execute marketing and customer strategies.
• Identify new commercial opportunities and delivery models.

Skills

Commercial acumen

Cross-functional leadership

Market research

Customer insights

Budget management

People leadership

Education

Sport Management / Business / Product Management or related

Job description

This is an opportunity to lead the strategy, growth and commercial performance of Netball Queensland’s portfolio of netball programs and products.

As our Netball Programs & Products Manager, you will have end-to-end accountability for developing contemporary, inclusive and commercially sustainable offerings that grow participation, strengthen customer loyalty and contribute to the long-term sustainability of netball in Queensland.

This is a strategic and hands‑on role for someone who can spot market opportunities, turn ideas into viable products and use data, customer insights and financial performance to make clear decisions about investment, pricing, delivery and growth.

ABOUT NETBALL QUEENSLAND

Netball Queensland is the peak body for netball in Queensland, responsible for the growth, promotion and administration of the sport across the state. We are also home to the Queensland Firebirds, Queensland's premier netball team competing in Suncorp Super Netball, and Nissan Arena, one of South East Queensland's leading sports and entertainment venues.

At Netball Queensland, our purpose is simple: to enrich lives through netball. We are passionate about growing participation, building winning teams, creating unforgettable fan experiences and strengthening our connection with communities across Queensland.

ABOUT THE ROLE

Reporting to the Head of South QLD, you will:

• Define and deliver the strategy for Netball Queensland’s portfolio of netball programs and products.
• Lead the full product lifecycle, from opportunity identification and business case development through to launch, evaluation, expansion, redesign or discontinuation.
• Take accountability for agreed revenue, participation, retention, customer experience and contribution targets.
• Manage the portfolio budget, including forecasting, expenditure, pricing recommendations and analysis of financial performance.
• Lead the growth and ongoing development of Social Netball, including Teen Social, as a priority participation and revenue product.
• Maintain a regular on‑site presence during Monday and Wednesday evening Social Netball competitions to support delivery and gather customer insights.
• Lead and develop the casual workforce responsible for program delivery, including workforce planning, onboarding, coaching and performance oversight.
• Use market research, participation data, customer insights and industry trends to identify opportunities and guide investment decisions.
• Build effective relationships across the organisation and with external partners to deliver integrated marketing, engagement and customer experience strategies.
• Identify new commercial opportunities, partnerships, delivery models and markets that broaden participation and diversify revenue.
• Establish consistent operating standards and controls across the portfolio, including child safeguarding, work health and safety, quality and risk requirements

ABOUT YOU

You are an experienced program, product or portfolio leader who combines commercial thinking with a genuine interest in creating high-quality customer and participation experiences.

You will bring:

• Tertiary qualifications in Sport Management, Business, Product Management or a related discipline, or equivalent relevant professional experience.
• Substantial experience managing programs, products or portfolios, with accountability for growth, revenue, customer experience and measurable outcomes.
• Demonstrated success developing, growing or repositioning products or programs.
• Strong commercial capability, including budget management, financial forecasting, pricing and performance analysis.
• Experience leading employees, casual workforces, contractors or multidisciplinary delivery teams.
• The confidence to make complex decisions within delegated authority while managing competing priorities, operational risks and resource constraints.
• Strong capability in market research, consumer insights, business case development, program evaluation and continuous improvement.
• Experience leading cross-functional initiatives and influencing internal and external stakeholders.
• Clear written and verbal communication skills, including the ability to prepare performance reports, forecasts and recommendations for senior leaders.
• An understanding of netball delivery, or the ability to develop that knowledge.
• A current driver licence and Blue Card.
• Current First Aid and CPR certification, or the ability to obtain these before commencing employment.

WHY JOIN NETBALL QUEENSLAND?

At Netball Queensland, our purpose is to enrich lives through netball. You will have the opportunity to directly influence the growth, quality and long-term sustainability of the game across Queensland.

We offer:

• A flexible hybrid working model.
• 18 weeks’ paid primary carer leave and four weeks’ paid secondary carer leave, in line with policy.
• Access to an Employee Assistance Program and onsite high-performance gym facilities.
• Ongoing professional development and career conversations.
• An annual remuneration review linked to performance and development.
• Modern office facilities at Nissan Arena, with onsite parking and public transport connectivity.
• Access to selected event tickets and sponsor and partner discounts.
• An active social committee and organisation-wide engagement activities.
• A values-led culture guided by bravery, inclusion, authenticity, trust, innovation and collaboration.

ADDITIONAL INFORMATION

This is a child-related position. A current Blue Card is mandatory and evidence must be provided before employment commences.

The sport industry operates outside traditional business hours. The successful applicant must be willing and able to work when and where sport is happening, including regular Monday and Wednesday evening attendance and some weekend work.

Netball Queensland welcomes applications from people of all backgrounds and is committed to creating a workplace where everyone has a fair opportunity to contribute and thrive.