Membership & Ticketing Leader

Queensland Rugby Union; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Queensland Rugby Union (QRU) is seeking a Membership & Ticketing Manager to lead the Reds Membership and Ticketing team, driving member engagement and ticketing operations across home matches and events at Ballymore Stadium.

You will work closely with the Head of Commercial & Consumer, CFO and external partners to deliver memberships, season packages, and ticketing solutions while maintaining a high standard of customer service and reporting.

Qualifications

• Minimum 3–5 years of commercial experience in professional sport environments or account management/sponsor servicing.
• Tertiary qualifications in marketing / sports management / business.
• Experience with ticketing and membership platforms including Ticketek, Archtics and Mber+.

Responsibilities

• Lead the Queensland Reds Membership and Ticketing team and oversee package development, sale and fulfilment.
• Achieve membership, ticketing budgets and KPIs; drive game day ticketing for QRU events.
• Collaborate with internal departments and external venues to manage ticketing holds, partner comps, and hospitality.
• Prepare regular pre/post-event reporting to QRU executives and key stakeholders.

Skills

Interpersonal skills

Communication skills

Team leadership

Stakeholder management

Education

Marketing/Sports management/Business degree

Tools

Ticketing platforms (Ticketek, Archtics, Mber+)

Braze CRM

Job description

Queensland Rugby Union (QRU) is seeking a Membership & Ticketing Manager to lead the Reds Membership and Ticketing team, driving member engagement and ticketing operations across home matches and events at Ballymore Stadium.

You will work closely with the Head of Commercial & Consumer, CFO and external partners to deliver memberships, season packages, and ticketing solutions while maintaining a high standard of customer service and reporting.