Remote Financial Services Specialist

Concentrix Services Pty Ltd; Western Australia; Hybrid; AUD 32,000 - 43,000; Full time

Benefits offered by this job

Work From Home

Permanent full-time

Incentives

Job summary

Concentrix is hiring a Customer Service Specialist to support Australians with financial and government inquiries from a home-based setup. You will handle high-volume inbound calls using clear scripts, ensuring accuracy and compliance while applying financial concepts.

The role requires belonging to a compliant, process-driven environment and may include security checks. As a permanent full-time position, it offers remote work from home with 7.6-hour shifts, and training with onboarding support.

Qualifications

• Experience in roles where accuracy and compliance mattered.
• Solid grasp of financial concepts and basic banking/finance knowledge.
• Comfort working with scripted, process-driven environments.

Responsibilities

• Handle high-volume inbound calls on financial and government matters.
• Follow strict scripts and compliance guidelines.
• Apply financial literacy to guide customers clearly and accurately.
• Maintain professionalism across varied conversation types.

Skills

Accuracy

Compliance

Financial concepts

Tools

None

Job description

Concentrix is hiring a Customer Service Specialist to support Australians with financial and government inquiries from a home-based setup. You will handle high-volume inbound calls using clear scripts, ensuring accuracy and compliance while applying financial concepts.

The role requires belonging to a compliant, process-driven environment and may include security checks. As a permanent full-time position, it offers remote work from home with 7.6-hour shifts, and training with onboarding support.