Client Support Officer

Randstad; Sydney; On-site; AUD 80,000 - 95,000; Full time

Benefits offered by this job

Remote work

Salary 80k-95k + super

Flexible hours

Monday–Friday

No commute

Job summary

Randstad is seeking an experienced Client Support Officer to join a 100% remote software business. The role focuses on day-to-day customer support, user assistance and administration, helping clients get the most from the software platform.

You'll work independently from home across ANZ, with flexible hours, a Monday to Friday schedule and no office attendance, contributing to client training and ongoing support while building strong client relationships.

Qualifications

• Experience in customer service, client support, technical support or administration.
• Self-motivated and able to work remotely.
• Accounting qualification is welcome but not essential.

Responsibilities

• Provide timely and effective client and customer support.
• Respond to user queries with clear solutions.
• Deliver and assist with online client training.
• Support clients in using the software platform.
• Maintain and improve customer support resources.
• Build strong relationships with clients and internal teams.

Skills

Customer service

Client support

Technical support

Administration

Independent worker

Education

Accounting qualification (optional)

Job description

An exciting opportunity for an experienced Client Support Officer to join an established software business in a 100% remote, work from home role.

You'll provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the company's software platform. This is a great opportunity for someone from customer service, client support, help desk or administration who enjoys problem solving, building relationships and working independently.

Benefits To You

• 100% remote / work from home anywhere in Australia
• $80,000 - $95,000 + super
• Flexible start and finish times
• Monday to Friday role
• No commute or office attendance required
• Join an established software business supporting clients across ANZ
• Opportunity to build your experience within the software and technology sector
• Varied role across client support, online training and administration

Your Responsibilities

• Providing timely and effective client and customer support
• Responding to user queries and providing clear solutions
• Delivering and assisting with online client training
• Supporting clients with the use of the software platform
• Maintaining and improving customer support resources
• Building strong relationships with clients and internal teams

About You

• Experience in customer service, client support, technical support, administration or help desk support
• Self-motivated and comfortable working independently in a fully remote environment
• Experience working with accountants or accounting professionals, or a qualification in accounting, will be highly regarded but is not essential

Your New Company

Join an established software and technology business supporting clients across Australia and New Zealand. You'll become part of a collaborative team and have the flexibility to work completely remotely while building your experience across client support and software.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.