Remote Client Support & Training Specialist

Rashi Joshi; Sydney; Hybrid; AUD 80,000 - 95,000; Full time

Benefits offered by this job

100% remote work

Flexible start times

No commute

ANZ market support

Job summary

Rashi Joshi is seeking a Client Support Officer for a 100% remote role in Australia. You will provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the software platform.

This role suits someone with experience in customer service or help desk, who enjoys problem solving and working independently. Flexible start times and no office attendance are offered.

Qualifications

• Experience in customer service, client support, technical support or administration is expected.
• Comfortable working independently in a fully remote environment.
• Experience with accountants or accounting qualifications is a plus but not required.

Responsibilities

• Providing timely and effective client and customer support.
• Responding to user queries and providing clear solutions.
• Delivering and assisting with online client training.
• Supporting clients with the use of the software platform.
• Maintaining and improving customer support resources.
• Building strong relationships with clients and internal teams.

Skills

Customer service

Client support

Technical support

Administration

Help desk

Job description

Rashi Joshi is seeking a Client Support Officer for a 100% remote role in Australia. You will provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the software platform.

This role suits someone with experience in customer service or help desk, who enjoys problem solving and working independently. Flexible start times and no office attendance are offered.