Remote Customer Support Lead — Warehouse Automation APAC

Locus Robotics; Bathurst; Remote; AUD 52,000 - 70,000; Full time

Job summary

Locus Robotics is seeking a Customer Service Representative for a remote role available to residents of Australia or New Zealand. You will respond to inquiries by phone, email, and chat, resolve issues, and provide product information to customers.

The successful candidate will have 1–2 years of customer service experience, excellent communication skills, and proficiency in Microsoft Office. Collaboration with other departments is essential to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to work independently and in a team.
• Proficient in Microsoft Office and other relevant software.
• Ability to multitask and prioritise tasks effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction
• Continuously improve customer service skills and knowledge of products and services

Skills

Customer service experience

Communication

Problem-solving

Independence & teamwork

Multitasking & prioritisation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Locus Robotics is seeking a Customer Service Representative for a remote role available to residents of Australia or New Zealand. You will respond to inquiries by phone, email, and chat, resolve issues, and provide product information to customers.

The successful candidate will have 1–2 years of customer service experience, excellent communication skills, and proficiency in Microsoft Office. Collaboration with other departments is essential to ensure customer satisfaction.