Remote Customer Support Specialist

JamesVale Recruitment Pty.; Greater Shepparton; Remote; AUD 42,000 - 54,000; Full time

Job summary

JamesVale Recruitment Pty. is seeking a Customer Service Representative to join our team remotely. The role focuses on delivering exceptional support to clients via phone, email, and chat while maintaining accurate records.

Candidates should have 1–2 years in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and a team-oriented mindset are essential.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and other relevant software.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction
• Continuously improve customer service skills and knowledge of products and services

Skills

Customer service

Communication

Multitasking

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JamesVale Recruitment Pty. is seeking a Customer Service Representative to join our team remotely. The role focuses on delivering exceptional support to clients via phone, email, and chat while maintaining accurate records.

Candidates should have 1–2 years in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and a team-oriented mindset are essential.