Remote Customer Support Specialist

Scale-X Solutions; Australia; Remote; AUD 18,000 - 24,000; Full time

Job summary

Scale-X Solutions is hiring a Customer Support Representative for a full-time, remote role in Australia. You will manage inbound and outbound calls via VoIP, respond to emails, and proactively reach out to customers using scripts. Strong English skills and high organizational ability are essential.

You will use VoIP, email platforms, and CRM systems to record interactions, maintain data, and support customers. This position suits a detail-oriented, independent worker in a fast-paced environment.

Qualifications

• Minimum 1 year experience in a customer service, support, or reception role (AU support preferred).
• Excellent verbal and written English communication skills.
• Comfortable using VoIP systems, email platforms, and CRM/internal databases.

Responsibilities

• Call Management: Answer incoming calls and perform outbound calls using VoIP technology.
• Outreach: Conduct initial communication with customers by strictly adhering to company-provided scripts to ensure consistent messaging.
• Email Management: Monitor shared inboxes and respond promptly to customer inquiries, ensuring all communications are accurate and professional.
• Support: Act as the primary point of contact for customers, identifying needs, resolving issues, and escalating complex matters.

Skills

Experience in customer service

Communication

Technical proficiency

Soft skills

Tools

VoIP

CRM

Email platforms

Job description

Scale-X Solutions is hiring a Customer Support Representative for a full-time, remote role in Australia. You will manage inbound and outbound calls via VoIP, respond to emails, and proactively reach out to customers using scripts. Strong English skills and high organizational ability are essential.

You will use VoIP, email platforms, and CRM systems to record interactions, maintain data, and support customers. This position suits a detail-oriented, independent worker in a fast-paced environment.