Remote Customer Follow-Up Email Specialist

Hrstalentsolutions; Australia; Remote; AUD 62,000 - 66,000; Full time

Job summary

Hrstalentsolutions in Australia is seeking a Customer Follow-up Correspondence Assistant to manage routine email conversations and ensure clear next steps. This remote, full-time role focuses on writing concise messages and keeping accurate records, with training on company systems and response rules.

You will review threads, check promised actions, and draft replies based on approved guidance. The job emphasizes careful reading, precise wording, and documenting status changes so colleagues can

Qualifications

• Strong written communication in English.
• Experience with email management and customer follow-up.
• Ability to review threads and summarize status clearly.

Responsibilities

• Review assigned online email threads and identify those awaiting reply.
• Draft short messages based on approved guidance.
• Record replies and status changes in the customer system.
• Attach standard resources when they directly answer questions.
• Escalate to the appropriate team when needed.

Job description

Hrstalentsolutions in Australia is seeking a Customer Follow-up Correspondence Assistant to manage routine email conversations and ensure clear next steps. This remote, full-time role focuses on writing concise messages and keeping accurate records, with training on company systems and response rules.

You will review threads, check promised actions, and draft replies based on approved guidance. The job emphasizes careful reading, precise wording, and documenting status changes so colleagues can