Remote Customer Escalation Specialist

HRS Talent Solutions; Brisbane; A distancia; AUD 66.000 - 69.000; Jornada completa

Descripción de la vacante

HRS Talent Solutions is seeking a Customer Message Escalation Assistant to support remote customer service. The role focuses on reviewing conversations, identifying unresolved issues, and crafting clear handoffs to the next team.

You will maintain case history, attach relevant messages, and use approved guidance. This introductory remote role welcomes applicants with varying levels of experience and emphasizes careful writing and accurate recordkeeping.

Formación

• Strong written communication and organizational skills.
• Ability to review conversations and identify unresolved issues.
• Willingness to learn escalation categories and systems.

Responsabilidades

• Review customer history and identify outstanding questions.
• Summarize the issue and what has already been shared.
• Prepare clear handoffs to the appropriate team.
• Attach relevant messages and notes to the case.
• Maintain accurate status updates in the case record.

Conocimientos

Customer service

Written communication

Case management

Recordkeeping

Herramientas

CRM systems

Online case tools

Descripción del empleo

HRS Talent Solutions is seeking a Customer Message Escalation Assistant to support remote customer service. The role focuses on reviewing conversations, identifying unresolved issues, and crafting clear handoffs to the next team.

You will maintain case history, attach relevant messages, and use approved guidance. This introductory remote role welcomes applicants with varying levels of experience and emphasizes careful writing and accurate recordkeeping.