Remote Live Chat Support Specialist

Hrstalentsolutions; Launceston; Remote; AUD 66,000 - 69,000; Full time

Job summary

Hrstalentsolutions is seeking a Live Chat Inquiry Assistant to handle routine customer service questions via web chat, delivering clear answers and guiding next steps.

The role is remote and full-time, with escalation for complex issues and a requirement to maintain accurate records. Emphasis on strong written communication and comfort with browsers, plus training on the employer's chat tool and processes.

Qualifications

• Strong written communication and clear messaging in chat windows.
• Comfort using web browsers and basic online tools.
• Prior live chat, customer service, or office administration experience is useful.
• Beginners welcome, with training provided.

Responsibilities

• Identify customer questions and determine the appropriate response.
• Check approved information and the customer's record before replying.
• Write concise, clear replies suitable for chat, and ask one clarifying question when needed.
• Explain a handoff if the issue requires another team and escalate appropriately.
• Leave a brief summary or unresolved questions at chat end.

Skills

Written communication

Browser familiarity

Live chat experience

Customer service

Office administration

Job description

Hrstalentsolutions is seeking a Live Chat Inquiry Assistant to handle routine customer service questions via web chat, delivering clear answers and guiding next steps.

The role is remote and full-time, with escalation for complex issues and a requirement to maintain accurate records. Emphasis on strong written communication and comfort with browsers, plus training on the employer's chat tool and processes.