Remote Customer Engagement Team Leader

CSC Commonwealth Superannuation Corporation; Sydney; Hybride; AUD 110 000 - 140 000; Plein temps

Résumé du poste

CSC Commonwealth Superannuation Corporation in Sydney NSW seeks a capable leader to head the frontline Core Customer Engagement team. You will coach and develop staff, manage performance, and partner with leaders to deliver outstanding customer outcomes.

In this fixed-term role, you will focus on continuous improvement, engagement, and data-driven decisions while supporting day-to-day operations and stakeholder collaboration across the business.

Qualifications

• Experience in a leadership or supervisory role within a similar environment.
• Strong communication skills with ability to motivate and guide a team.
• Ability to foster a positive culture and drive engagement and performance.
• Excellent problem-solving and decision-making abilities.
• Strong organisational and time-management skills with competing demands.
• Hands-on leadership approach with focus on continuous improvement.
• Experience in setting KPIs, monitoring performance and coaching.
• Adaptable and resilient in managing change and navigating challenges.
• Experience in generating reports and interpreting data to inform decisions.

Responsabilités

• Lead a frontline Core Customer Engagement team and ensure high-quality service.
• Coach and develop team members, manage performance and accountability.
• Collaborate with leaders to drive process improvements and service outcomes.
• Build relationships across the business to resolve challenges and improve processes.
• Support day-to-day operations and contribute to positive customer outcomes.
• Coach, mentor and provide feedback to team members and stakeholders.

Connaissances

Leadership

Communication

Coaching

Performance management

KPI setting

Analytical thinking

Stakeholder engagement

Change management

Description du poste

CSC Commonwealth Superannuation Corporation in Sydney NSW seeks a capable leader to head the frontline Core Customer Engagement team. You will coach and develop staff, manage performance, and partner with leaders to deliver outstanding customer outcomes.

In this fixed-term role, you will focus on continuous improvement, engagement, and data-driven decisions while supporting day-to-day operations and stakeholder collaboration across the business.