Frontline Team Leader – Remote Coaching & Change

Commonwealth Superannuation Corporation (CSC); Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Job summary

Commonwealth Superannuation Corporation (CSC) seeks a proactive Frontline Core Customer Engagement Team Leader to ensure high-quality service and positive customer outcomes. You will coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

You’ll collaborate with Team Leaders and the broader leadership team to streamline operations, resolve challenges and drive service improvements, using strong communication

Qualifications

• Experience in a leadership or supervisory role.
• Strong communication and coaching skills.
• Ability to drive engagement and performance.
• Problem-solving and decision-making abilities.
• Organisational and time-management skills.

Responsibilities

• Lead a frontline Core Customer Engagement team to deliver high-quality service and positive customer outcomes.
• Coach and develop team members and manage performance.
• Collaborate across the business to improve processes and drive service improvements.
• Support day-to-day operations with Team Leaders and the wider leadership team.

Skills

Leadership

Communication

Coaching

Performance management

KPI setting & reporting

Job description

Commonwealth Superannuation Corporation (CSC) seeks a proactive Frontline Core Customer Engagement Team Leader to ensure high-quality service and positive customer outcomes. You will coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

You’ll collaborate with Team Leaders and the broader leadership team to streamline operations, resolve challenges and drive service improvements, using strong communication