Customer Care Team Leader – Sydney (Internal Only)

Tradewind; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Webcentral is seeking a Customer Care Team Leader in Sydney to support employees and act as an escalation point for customers. The role requires a flexible approach and a passion for leadership, coaching, growth, and development as we are a team with strong focus on service.

You will lead and coach the customer care team, drive growth, and ensure high-quality support for internal and external stakeholders, while maintaining a positive and proactive service culture.

Responsibilities

• Provide an effortless and positive experience for Webcentral group employees requiring support.
• Act as escalation point for customers.
• Lead, coach and develop the team to foster growth and continuous improvement.

Job description

Webcentral is seeking a Customer Care Team Leader in Sydney to support employees and act as an escalation point for customers. The role requires a flexible approach and a passion for leadership, coaching, growth, and development as we are a team with strong focus on service.

You will lead and coach the customer care team, drive growth, and ensure high-quality support for internal and external stakeholders, while maintaining a positive and proactive service culture.