Customer Service Operations Leader

Department of Customer Services, Open Data and Small and Family Business; Caboolture; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department of Customer Services, Open Data and Small and Family Business in Caboolture, Queensland, is seeking a Senior Advisor to lead customer service operations and deliver high-quality service across multiple channels.

You will supervise CSC operations, coordinate staff training, ensure governance and compliance, and provide coaching to staff to achieve service delivery objectives while driving continuous service improvement.

Responsibilities

• Supervise Caboolture CSC operations and coordinate staff training and development.
• Ensure resources are effectively utilised to meet customer and business needs.
• Serve as the first point of contact for escalated customer enquiries, concerns and complaints, providing timely resolutions.
• Contribute to development of operational and financial plans with governance and audit compliance.
• Provide coaching and development opportunities to staff and escalate complex people management matters as required.

Job description

Department of Customer Services, Open Data and Small and Family Business in Caboolture, Queensland, is seeking a Senior Advisor to lead customer service operations and deliver high-quality service across multiple channels.

You will supervise CSC operations, coordinate staff training, ensure governance and compliance, and provide coaching to staff to achieve service delivery objectives while driving continuous service improvement.