Customer Engagement Team Lead - Remote/Hybrid

Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Commonwealth Superannuation Corporation in Sydney CBD NSW is seeking a frontline Core Customer Engagement team leader to deliver high-quality service and positive customer outcomes. You will coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service

Qualifications

• Experience in a leadership or supervisory role, ideally within a similar environment.
• Strong communication skills with the ability to motivate, influence and guide a team toward shared goals.
• Ability to foster a positive team culture and drive high levels of engagement and performance.
• Excellent problem-solving and decision-making abilities.
• Strong organisational and time-management skills, with the ability to prioritise competing demands.
• A hands-on, proactive approach to leadership, with a focus on continuous improvement.
• Experience in setting KPIs, monitoring performance, and providing coaching and feedback.
• Adaptable and resilient in managing change and navigating challenges.
• Experience in generating reports and interpreting data to inform decisions.

Responsibilities

• Lead a frontline Core Customer Engagement team, ensuring delivery of high-quality service and positive customer outcomes.
• Coach and develop team members, manage performance and create an empowered, accountable environment.
• Build strong relationships across the business to improve processes and drive service improvements.
• Support day-to-day operations alongside Team Leaders and the broader leadership team.

Skills

Leadership

Coaching

Communication

Performance management

KPIs & reporting

Job description

Commonwealth Superannuation Corporation in Sydney CBD NSW is seeking a frontline Core Customer Engagement team leader to deliver high-quality service and positive customer outcomes. You will coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service