Team Leader (all locations considered)

Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Commonwealth Superannuation Corporation in Sydney CBD NSW is seeking a frontline Core Customer Engagement team leader to deliver high-quality service and positive customer outcomes. You will coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service

Qualifications

• Experience in a leadership or supervisory role, ideally within a similar environment.
• Strong communication skills with the ability to motivate, influence and guide a team toward shared goals.
• Ability to foster a positive team culture and drive high levels of engagement and performance.
• Excellent problem-solving and decision-making abilities.
• Strong organisational and time-management skills, with the ability to prioritise competing demands.
• A hands-on, proactive approach to leadership, with a focus on continuous improvement.
• Experience in setting KPIs, monitoring performance, and providing coaching and feedback.
• Adaptable and resilient in managing change and navigating challenges.
• Experience in generating reports and interpreting data to inform decisions.

Responsibilities

• Lead a frontline Core Customer Engagement team, ensuring delivery of high-quality service and positive customer outcomes.
• Coach and develop team members, manage performance and create an empowered, accountable environment.
• Build strong relationships across the business to improve processes and drive service improvements.
• Support day-to-day operations alongside Team Leaders and the broader leadership team.

Skills

Leadership

Coaching

Communication

Performance management

KPIs & reporting

Job description

Commonwealth Superannuation Corporation - Sydney CBD NSW

• Position Type: Fixed term until 30 June 2027
• Location: All locations considered - Remote and hybrid work arrangements

About the role:

Lead a frontline Core Customer Engagement team, ensuring the delivery of high-quality service and positive customer outcomes. You'll coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service improvements. Using your strong communication skills and customer focused approach, you'll help the team deliver consistent, efficient and valued support.

In this role, you'll work closely with established Team Leaders and the broader leadership team to support day-to-day operations, coach and develop team members, and contribute to positive customer and business outcomes.

What we’re looking for:

• Experience in a leadership or supervisory role, ideally within a similar environment
• Strong communication skills with the ability to motivate, influence and guide a team toward shared goals
• Ability to foster a positive team culture and drive high levels of engagement and performance
• Excellent problem-solving and decision-making abilities
• Strong organisational and time-management skills, with the ability to prioritise competing demands
• A hands-on, proactive approach to leadership, with a focus on continuous improvement
• Experience in setting KPIs, monitoring performance, and providing coaching and feedback
• Adaptable and resilient in managing change and navigating challenges
• Experience in generating reports and interpreting data to inform decisions

Why join the team?

• Play a key role in supporting frontline teams and improving the lives of our customers
• Be a driver of change and work with your manager to identify and implement opportunities for improvement
• Join a supportive leadership group and the wider CSC network that values collaboration and shared success
• Build skills in coaching, mentoring, conflict resolution, performance management and stakeholder engagement

What you'll get in return

At CSC, we're committed to more than super - we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise - it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We're proud to be an equal opportunity employer - and proud of the progress we're making.

Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers

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