Team Leader (all locations considered)

CSC Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

CSC Commonwealth Superannuation Corporation in Sydney NSW seeks a capable leader to head the frontline Core Customer Engagement team. You will coach and develop staff, manage performance, and partner with leaders to deliver outstanding customer outcomes.

In this fixed-term role, you will focus on continuous improvement, engagement, and data-driven decisions while supporting day-to-day operations and stakeholder collaboration across the business.

Qualifications

• Experience in a leadership or supervisory role within a similar environment.
• Strong communication skills with ability to motivate and guide a team.
• Ability to foster a positive culture and drive engagement and performance.
• Excellent problem-solving and decision-making abilities.
• Strong organisational and time-management skills with competing demands.
• Hands-on leadership approach with focus on continuous improvement.
• Experience in setting KPIs, monitoring performance and coaching.
• Adaptable and resilient in managing change and navigating challenges.
• Experience in generating reports and interpreting data to inform decisions.

Responsibilities

• Lead a frontline Core Customer Engagement team and ensure high-quality service.
• Coach and develop team members, manage performance and accountability.
• Collaborate with leaders to drive process improvements and service outcomes.
• Build relationships across the business to resolve challenges and improve processes.
• Support day-to-day operations and contribute to positive customer outcomes.
• Coach, mentor and provide feedback to team members and stakeholders.

Skills

Leadership

Communication

Coaching

Performance management

KPI setting

Analytical thinking

Stakeholder engagement

Change management

Job description

CSC Commonwealth Superannuation Corporation – Sydney NSW

Contract

Remote

Hybrid

1d ago , from CSC Commonwealth Superannuation Corporation

• Position Type: Fixed term until 30 June 2027
• Location: All locations considered – Remote and hybrid work arrangements

About the role:

Lead a frontline Core Customer Engagement team, ensuring the delivery of high-quality service and positive customer outcomes. You'll coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.

Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service improvements. Using your strong communication skills and customer focused approach, you'll help the team deliver consistent, efficient and valued support.

In this role, you’ll work closely with established Team Leaders and the broader leadership team to support day-to-day operations, coach and develop team members, and contribute to positive customer and business outcomes.

What we’re looking for:

• Experience in a leadership or supervisory role, ideally within a similar environment
• Strong communication skills with the ability to motivate, influence and guide a team toward shared goals
• Ability to foster a positive team culture and drive high levels of engagement and performance
• Excellent problem-solving and decision-making abilities
• Strong organisational and time-management skills, with the ability to prioritise competing demands
• A hands-on, proactive approach to leadership, with a focus on continuous improvement
• Experience in setting KPIs, monitoring performance, and providing coaching and feedback
• Adaptable and resilient in managing change and navigating challenges
• Experience in generating reports and interpreting data to inform decisions

Why join the team?

• Play a key role in supporting frontline teams and improving the lives of our customers
• Be a driver of change and work with your manager to identify and implement opportunities for improvement
• Join a supportive leadership group and the wider CSC network that values collaboration and shared success
• Build skills in coaching, mentoring, conflict resolution, performance management and stakeholder engagement

What you’ll get in return

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making.

• Applications close: Wednesday 21 October 2026