Multichannel Customer Support Specialist

NSW Public Service Commission; Grafton; Hybrid; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW in Grafton is seeking a Shared Services Support Officer to join a busy customer service team. You will provide high-quality support across phone, live chat and administrative channels, resolving enquiries and processing transactions in a high-volume environment.

You will bring strong communication, problem-solving and empathy, with a collaborative approach to improving customer experiences and service delivery.

Qualifications

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries and contribute to continuous improvements in service delivery.
• Demonstrate effective communication, empathy and problem-solving in a fast-paced environment.

Responsibilities

• Deliver customer support across multiple channels to ensure satisfaction.
• Resolve inquiries and process transactions while meeting quality standards.
• Collaborate with team to improve customer experience and service delivery.
• Manage competing priorities in a high-volume setting.

Skills

Communication

Problem solving

Empathy

Conflict resolution

Job description

Transport for NSW in Grafton is seeking a Shared Services Support Officer to join a busy customer service team. You will provide high-quality support across phone, live chat and administrative channels, resolving enquiries and processing transactions in a high-volume environment.

You will bring strong communication, problem-solving and empathy, with a collaborative approach to improving customer experiences and service delivery.