Customer Service Officer — Flexible Growth & Development

Environmental Health Australia Ltd.; Sydney; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Care & cultural leave

Flexible working

City centre office

Leadership development program

Education reimbursement

External courses & conferences

Long service awards

Employee assistance program

Job summary

City of Sydney is recruiting experienced Customer Service Officers for our Contact Centre, handling inbound calls, chat and emails and delivering high-quality service to the community. The roles include comprehensive induction, ongoing coaching, and a supportive environment.

As a permanent position, you will be part of a dynamic team focused on customer care, KPI-driven performance, and flexible working arrangements where possible.

Qualifications

• Previous experience in contact/call centre roles with a focus on service excellence.
• Ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills, with experience in efficient data entry and system navigation.
• Familiarity with working in a contact centre environment and understanding of KPI-focused performance expectations.

Responsibilities

• Respond to inbound calls, chat and emails from customers.
• Provide high quality, friendly, accurate and efficient service.
• Be knowledgeable about council functions and services and assist across all aspects of council.

Skills

Customer service experience

Communication skills

Data entry

Problem solving

KPI awareness

Tools

CRM software

Data entry systems

Job description

City of Sydney is recruiting experienced Customer Service Officers for our Contact Centre, handling inbound calls, chat and emails and delivering high-quality service to the community. The roles include comprehensive induction, ongoing coaching, and a supportive environment.

As a permanent position, you will be part of a dynamic team focused on customer care, KPI-driven performance, and flexible working arrangements where possible.