Remote Client Support & Programs Coordinator

Greencross Pet Wellness Company; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Greencross Pet Wellness Company is seeking a motivated professional for a flexible remote role focused on client support and program coordination. This position values organization, clear communication, and the ability to work independently within a structured framework.

The role involves managing client communications, following guided processes, and contributing to ongoing professional development. Flexible scheduling and ongoing onboarding support are offered, with emphasis on travel-related

Qualifications

• Experience in administrative support and customer-facing coordination.
• Able to follow guided processes and maintain records.
• Comfortable using online tools to stay organized.

Responsibilities

• Provide support via email, chat, and phone.
• Assist with updates, changes and client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure preparation.
• Resolve concerns while maintaining a positive experience.
• Keep accurate records of client interactions.
• Support communication and coordination within a structured online program environment.
• Follow guided systems and step-by-step processes.
• Manage communication and follow-up activities.
• Use simple digital tools to stay organized and consistent.
• Participate in ongoing professional development and training.

Skills

Clear communication

Customer service

Organization

Remote work

Travel interest

Job description

Greencross Pet Wellness Company is seeking a motivated professional for a flexible remote role focused on client support and program coordination. This position values organization, clear communication, and the ability to work independently within a structured framework.

The role involves managing client communications, following guided processes, and contributing to ongoing professional development. Flexible scheduling and ongoing onboarding support are offered, with emphasis on travel-related